Serving God by serving His people

The Church of the Holy Family is both a place of worship and a living community of faith. Our pastoral mission is supported by dedicated staff and volunteers who serve with generosity, professionalism, and love for the Church.

Whether you are discerning a full-time role or feel called to offer your time and talents as a volunteer, we welcome you to journey with us in building up the parish and supporting the pastoral ministry of our clergy.

Working or serving in the parish is not merely about tasks, it is about contributing to the life of the Church so that our priests may focus more fully on shepherding souls, and our community may continue to grow in faith, hope, and charity.

  • Employment Type: Full-Time, Permanent
    Reporting To: Church Manager

    Role Purpose
    The Pastoral Services Officer supports the pastoral and administrative operations of the parish by providing front-line hospitality, administrative coordination, and operational support to the Parish Office. This role serves as one of the first points of contact for parishioners, visitors, and the wider community, contributing to a welcoming, respectful, and faith-filled environment. Through reliable administrative support, the role enables the clergy and parish team to focus more fully on pastoral ministry and parish life.

    Key Responsibilities
    Working under the supervision of the Church Manager and in collaboration with the parish team, the Pastoral Services Officer will be responsible for the following:

    Front Office & Parish Engagement

    • Attend to phone calls, emails, and walk-in visitors in a welcoming and professional manner

    • Respond to general enquiries regarding parish life, ministries, Mass schedules, and church activities

    • Provide accurate information or direct enquiries to the appropriate clergy or staff

    Administrative & Operational Support

    • Manage room bookings for meetings, pastoral activities, and parish events

    • Issue, track, and manage access card keys in accordance with parish procedures

    • Provide general administrative and clerical support to the Parish Office

    Records & Documentation

    • Maintain and update parish sacramental records with accuracy, care, and confidentiality

    • Assist in the preparation, collation, and coordination of the weekly parish bulletin

    • Ensure proper filing and record-keeping in accordance with parish and Archdiocesan requirements

    Finance & Collections Support

    • Assist with Mass collections, including the proper counting, recording, and documentation of stipends and donations

    • Adhere strictly to parish financial procedures and internal controls

    Compliance & Confidentiality

    • Handle confidential information with integrity, discretion, and accountability

    • Comply with parish procedures, Archdiocesan policies, and applicable civil regulations

    Qualifications

    • Minimum GCE “O” Level qualification

    • Proficient in Microsoft Office applications (Word, Excel, PowerPoint)

    Experience & Skills

    • Relevant administrative or office support experience preferred

    • Strong organisational skills with attention to detail

    • Ability to manage multiple tasks in a calm, structured, and professional manner

    • Willingness to learn and grow within a church-based work environment

    Personal Attributes
    The successful candidate should:

    • Demonstrate a warm, respectful, and service-oriented attitude

    • Communicate clearly and courteously with parishioners, volunteers, clergy, and colleagues

    • Be responsible, trustworthy, and able to handle sensitive matters discreetly

    • Work well as part of a team and be receptive to guidance and development

    • Appreciate and respect the values, mission, and life of the Catholic Church

    Training & Support

    • Training and support will be provided to familiarise the incumbent with parish systems, procedures, and Archdiocesan requirements. Applicants are not required to have prior church administration experience.

    Why Join Us

    • Be part of a faith community dedicated to service and pastoral care

    • Contribute meaningfully to the life and mission of the parish

    • Work in a collaborative, respectful, and faith-centred environment

    • Grow personally and professionally while serving the Church

    Application Details
    Interested candidates are invited to submit their CV to: 📧 eric.leong@holyfamily.org.sg

    Only shortlisted candidates will be notified.
    Closing Date: 15 February 2026